Europa Jobangebote

For Black Diamond it’s all about climbing and skiing. Black Diamond stands for innovation, passion and professionalism in the development and manufacturing of mountain-, outdoor- and snow sport-products. For the European Headquarters in Innsbruck we are looking for a well-organized and dedicated:

Customer Service Representative (F/M)

You will be handling orders for international customers across Europe. You consult our dealers in a professional and competent way and are the first point of contact for all technical sales matters.

Your Profile

   - Ideally with some working experience in the sports/outdoor industry
   - Active and communicative, service-oriented, problem-solving personality with a hands-on mentality
   - Reliable and attention to detail
   - Good knowledge of Microsoft Excel, Word and Outlook
   - Fluent in German and Italian, any other European language is a plus
   - Climbing, skiing and outdoor enthusiast

Your Tasks

   - Identify and assessing customer’s needs to ensure excellent service standards, respond efficiently to customer’s inquiries and maintain high customer’s satisfaction
   - Handle customers complaints and provide appropriate solutions to ensure on-time delivery and proper handling of orders
   - Work closely with the internal sales team, our agents and other departments
   - Build long lasting relationship with our customers


   - Challenging assignments and high personal responsibility
   - International and dynamic environment
   - Discounts on various ski passes and climbing gym tickets
   - Free accident insurance
   - Great inhouse shopping possibilities

This position is open for both experienced customer service professionals as well as newcomers with commercial know-how. Annual gross salary from EUR 25.000. Depending on qualifications and experience a higher salary can be provided.

We are looking forward to your application:



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