Customer Service

Customer Service

Questions? Comments? Confusions? Lonely?

No problem! You’ve come to the right place. Our quartet of skier/climber/Customer Service guys are chomping at the bit to help you out. Jeff Maudlin (aka, The King) has been running the show over in Customer Service since 1993 and he and his crew are online and by the phones waiting to dial you in on anything and everything that is Black Diamond.

Before you drop the guys a line, however, take a look at the information bar to the left where you can find answers to Frequently Asked Questions (FAQs), our Shipping Policies, Warranty/Repair info, plus other important policy information.

If you need more detailed information than what is offered here or wish to talk with a Customer Service Representative before placing your Black Diamond gear order, Jeff and the crew can be reached via phone, fax or email:

(801) 278-5533
(801) 278-5544 (fax)
climb@bdel.com (info about climbing gear)
ski@bdel.com (info about ski gear)
mountain@bdel.com (info about mountain sports gear)
bdmo@bdel.com (to order gear)