Shipping Policies

Shipping Policies


Order Shipments

Orders are generally shipped the next business day after we receive your order. For orders placed Friday, or over the weekend, we will enter your order on the following Monday and ship it that morning. We make every effort to ship 2-Day Air and Next Day Air requested orders the same business day we receive them. However, orders must be received by 12 p.m. Mountain Time to ensure this service. Note that holidays do not count as business days and we are certainly closed for a fair amount of them. You will be notified of any backorders or stock outs.

International Shipping Details

Note - At this time we do NOT ship to the following:

Europe
Australia
New Zealand
Japan
Korea
South Africa

For dealer and distributor information for the above, check out our Global Dealer Locator

Before we can process your international order we require proof of credit card ownership for all NEW CUSTOMERS. We must receive a copy of your credit card statement that includes the name and address of the customer the order is being billed to on file. It must be either faxed to us at 001 801 278 5544 or mailed to us at:

Black Diamond Mail Order
2084 East 3900 South
Salt Lake City, UT 84124 USA
Attention: Jeff Maudlin

Orders will be shipped to the billing address only. We will not ship to a secondary address unless prior arrangements are made with us.

We will ship via your choice of UPS Worldwide Express, Express Mail International, Priority Mail International or First Class Mail International. Shipping charges are determined by the overall weight of the package and insurance costs. We will quote you one or more of these choices and allow you to choose the one that best suits your needs.

Customs duties and/or import taxes are NOT included in your purchase price and are your responsibility upon receipt of your order.

Orders will be shipped usually within 2 business days from receipt. You will be notified of any backorders or stock outs.

Questions about international shipping and our policies can be directed to: bdmo@bdel.com