Warranty/Repair

Warranty/Repair

Black Diamond North America Warranty/Repair

Black Diamond Europe Warranty/Repair

Ski Boot Warranty/Repair

Cam Trigger Wire Repair and Sling Replacement

Warranty Policy

 

 

Black Diamond North America Warranty and Repair

2084 East 3900 South
Salt Lake City, Utah 84124
801-365-5555
warranty@bdel.com

To make a return, please contact our warranty service department (warranty@bdel.com) with the information listed below. Our warranty department will then provide you with a Return Authorization (RA) Number and shipping instructions. (We recommend you send via a carrier who provides tracking, as we are not responsible for packages lost in transit). Black Diamond will return your warranty item via ground shipping at no cost to you - expedited shipping may incur additional fees.

RETURN AUTHORIZATION (RA)
In order to expedite service, please provide the following information to warranty@bdel.com:

Name
Contact Phone Number(s)
Return address
Type/model of warranty item
Size if applicable
Color of the warranty item
Age of the product in question
Description of the problem

You will receive a reply from us with your RA# (required for every warranty claim) and shipping instructions as soon as possible (usually within 1-2 business days).

 

Black Diamond Europe Warranty

If you're in Europe and have a warranty claim or questions for Black Diamond Europe please email them at warranty@blackdiamond.eu. Or contact our European office:
Black Diamond Equipment AG
Christoph Merian Ring 7

4153 Reinach, Switzerland

p: +41/61 564 33 23
f: +41/61 564 33 24


Black Diamond Ski Boot Warranty & Repair

In the event you have any warranty issues with your Black Diamond ski boots that require repairs or parts, we have hand selected some of the best boot fitting and repair shops throughout the United States and Canada to assist you closer to where you ski. These centers stock a full array of buckles and repair parts for all models of BD boots. Stop in or give them a call. They can often repair your Black Diamond ski boots while you wait.

 

United States

California

Mammoth Mountaineering

3189 Main Street

Mammoth Lakes, CA 93546

(888) 395-3951


Start Haus
10990 Donner Pass Rd

Truckee, CA 96161

(530) 582-5781

Colorado

Boot Doctor
650 Mountain Village Blvd

Mountain Village, CO 81435 (Telluride)

(970) 728-8954


Neptune
633 South Broadway

Boulder, CO 80305

(303) 499-8866


Ski Haus
1457 Pinegrove Road

Steamboat Springs CO 80477

(800) 932-3019


Ute Mountaineer
308 S Mill Street

Aspen CO 81611

(970) 925-2849

Idaho

Idaho Mountain Touring
1310 Main Street

Boise, ID  83702
(208) 336-3854

Montana

Grizzly Outfitters
11 Lone Peak Drive, Ste 101

Big Sky, MT 59716

(406) 995-2939

Utah

Black Diamond Warranty Center
2084 E 3900 S

Salt Lake City, UT 84124

(801) 278-5552

Vermont

Inner Boot Works

3391 Mountain Road

Stowe, VT 05672

(802) 253-6929

Washington

Custom Boot Service
6500 4th Ave

Seattle, WA 98117

(206) 297-9298


Methow Boot Repair
173 Riverside Ave., Unit 6

Winthrop, WA 98862
(206) 719-5069

Canada

British Columbia

Guides Hut
671 2nd Ave

Fernie BC V0B 1M0

(888) 843-4885

 

Quebec

Daniel Lachance Ski Service
2245, chemin du Village

Mont-Tremblant, Québec J8E 1E9

(819) 425-8985

 

Cam Trigger Wire Repair and Sling Replacement

 

We offer the service of trigger wire repair and sling replacement on Black Diamond Camalots and C3s.  It is $10 for trigger wires and $5 for new Camalot slings. There is a $12 flat-rate fee for the return shipping.  (If you live outside of the contiguous United States, email our Warranty Department for specific instructions)

To start the process just send our Warranty Department an email at: warranty@bdel.com
Be sure to include this information in your email:

Your contact information
Your return shipping address
A brief description of the work you need done
Number of Cams
Method of payment (we accept Visa/MC, personal check, or money order)

Next we will respond with a Return Authorization number (RA) to track your cams.
Send in the cams with the RA number marked visibly on the box to:

Black Diamond Warranty & Repair
2084 East 3900 South
Salt Lake City, UT 84124

 

Black Diamond Warranty Policy

 

Limited Warranty:

We warrant for one year from purchase date and only to the original retail buyer (Buyer) that our products (Products) are free from defects in material and workmanship. For headlamps our warranty is for three years. If Buyer discovers a covered defect, Buyer should return the Product to the place of purchase. In the event that this is not possible, return the Product to us at the address provided. The Product will be repaired or replaced at our discretion. That is the extent of our liability under this Warranty and, upon expiration of the applicable warranty period, all such liability shall terminate. We reserve the right to require proof of purchase for all warranty claims.

Warranty Exclusions:

We do not warranty Products against normal wear and tear (such as ski edge cuts and abrasions, outsole wear, etc.), unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the Product is used for a purpose for which it was not designed. This Warranty gives you specific rights, and you may also have other rights which vary from state to state. Except for expressly stated in this Warranty, we shall not be liable for direct, indirect, incidental, or other types of damages arising out of, or resulting from the use of Product. This Warranty is in lieu of all other warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose (some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on the duration of an implied warranty, so the above exclusions may not apply to you).