Issue with 2009 Xenos Ice Clipper slots
It has come to our attention that the construction of some of the Ice Clipper slots on our 2009 Xenos harnesses are not satisfactory and may become unstitched during use. We became aware of this at the same time many of you did, just as the ice season kicked into high gear in the last couple of weeks.
During recent lab and field-testing, it appears that approximately one out of the six slots found on any individual Xenos harness may be affected and unfortunately it is not something you can inspect for or visually see. This is NOT A CUSTOMER SAFETY ISSUE, as it won’t affect the harnesses' ability to hold falls—it’s a performance and durability issue that we are not happy with and want to resolve as quickly and efficiently as possible.
The solution? Send your Xenos in and we’ll take care of you. We will be replacing the waist belt of any Xenos harness starting in late January. But due to limited initial quantities of replacement waist belts, we cannot guarantee immediate turn around. Unfortunately, it may push past the ice season before you get a replacement.
If you want to keep using your Xenos through the rest of the ice season, simply back-up the Ice Clipper slot with the black rubber keeper strap that comes with the Ice Clipper. Wrap the keeper strap completely around the waist belt and you’re good to go until you’re ready to send the Xenos into us.
If/when you decide to send your Xenos harness in, please include your return address and contact information. You can send the Xenos directly to:
Black Diamond Warranty
2084 East, 3900 South
Salt Lake City, UTAH 84124
You can also choose to return it through your Black Diamond retailer.
We sincerely apologize and will do all we can to get your Xenos back to you as soon as possible. If you have any questions, please send us an email at: firstname.lastname@example.org