Click the button below to submit a warranty request through our warranty application. If you live in, or are passing through Salt Lake, you're welcome to bring warranty/repair items to the Salt Lake retail location for drop-off. Please submit a claim through the warranty application, and bring the claim number with your product when you drop it off. Should you want to check on your claim you can reach our customer service team at (800) 775-5552.
Due to high seasonal volumes, please expect jetforce repairs to take between four and six weeks. We apologize for this delay.
We offer trigger wire repair and sling replacement on Black Diamond cams. Please note that we cannot work on other manufacturers' products. Click the link below for details:
Note: You can purchase do-it-yourself trigger replacement kits at this link, which will save you time and money: Trigger Kits
We trust what we make because we use what we make. If for any reason, you're not 100% satisfied with your Black Diamond apparel, we'll repair, replace, or refund it. No charge. No fine print. No debate. Guaranteed.
Equipment Limited Warranty:
We warrant for one year from purchase date and only to the original retail buyer (Buyer) that our products (Products) are free from defects in material and workmanship. For headlamps our warranty is for three years. If Buyer discovers a covered defect, Buyer should return the Product to the place of purchase. In the event that this is not possible, please submit a warranty claim here. The Product will be repaired or replaced at our discretion. That is the extent of our liability under this Warranty and, upon expiration of the applicable warranty period, all such liability shall terminate. We reserve the right to require proof of purchase for all warranty claims.
We do not warranty Products against normal wear and tear (such as ski edge cuts and abrasions, outsole wear, etc.), unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the Product is used for a purpose for which it was not designed. This Warranty gives you specific rights, and you may also have other rights which vary from state to state. Except for expressly stated in this Warranty, we shall not be liable for direct, indirect, incidental, or other types of damages arising out of, or resulting from the use of Product. This Warranty is in lieu of all other warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose (some states do not allow the exclusion or limitation of incidental or consequential damages or allow limitations on the duration of an implied warranty, so the above exclusions may not apply to you).