We trust what we make because we use what we make. Black Diamond Equipment, Ltd. (“Black Diamond”) warrants to the original end-user purchaser that its Black Diamond® products (“Products”) will be free from material or manufacturer defects for the Warranty Periods outlined below.
|Products/Category||Warranty Period (from date of purchase)|
|Lighting Products||3 Years|
|Apparel/Soft Goods (Packs and Gloves)||1 Year|
|Jetforce Packs (2019* Models and on)||3 years for the pack, 1 year for li-Ion Battery|
|Pieps and Fritschi Products||Subject to respective policies: Pieps Here Fritschi Here|
|All other Products||1 Year|
*Jetforce Pro and Pieps Jetforce BT
Because Black Diamond cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to Products that were purchased from Black Diamond or a Black Diamond authorized seller in the United States of America, unless otherwise prohibited by law. Black Diamond reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites. This limited warranty does not cover any defects due to normal wear and tear, damage due to misuse or excessive use, accidental damage, alteration or modifications to the Product, or neglect, negligence, or improper care. Nor does this limited warranty cover:
- Fading colors, logos, and markings due to use
- Cuts, burns, abrasions, or tears
- Packed out insulation
- Poor or incorrect fit
- Items bought used
- Product that has been modified or altered by a person or an entity other than Black Diamond (such as the use of Quiver Killers or other binding inserts)
- Apparel that has been altered, tailored, or otherwise modified by a person or an entity other than Black Diamond
- Loss of waterproof coatings or treatments
- Dulling of points (such as on crampons or ice axes)
Click the button below to submit a warranty request through our warranty application or call (800) 775-5552. If you live in, or are passing through Salt Lake, you're welcome to bring warranty/repair items to the Salt Lake retail location for drop-off; please remember to bring the claim number from your warranty application with your product. Should you want to check on your claim, you can reach our customer service team at (800) 775-5552 or RArequests@bdel.com.
Due to high seasonal volumes, please expect jetforce repairs to take between three and four weeks. We apologize for this delay.
Purchasers of Products who wish to make a warranty claim based on a Product defect should submit their claim by clicking the button above and completing the warranty application or by calling our Customer Service team at (800) 775-5552. Black Diamond will repair or replace a defective Product that is covered by this limited warranty in its sole discretion. Black Diamond requires proof of purchase and may require pictures of the Product at issue for any claim.
In some cases, we require that the defective product be returned to us as part of the warranty process. In these instances, shipping to Black Diamond will be at the end user’s expense but return shipping covered by Black Diamond. Black Diamond reserves the right to determine the cause of damage and the resolution of each warranty claim in its sole discretion.
There are no warranties which extend beyond those stated herein. Any implied warranties that may be applicable to Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall Black Diamond be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Black Diamond reserves the right to deny claims in its discretion in cases of suspected fraud or if a customer has abused the limited warranty. If you would like a physical copy of this Limited Warranty, feel free to print this webpage, call our Customer Service team at (800) 775-5552, or write us at Black Diamond Equipment, Ltd., 2084 East 3900 South, Salt Lake City, UT 84124, and we’d be happy to send you a copy. Warranty Effective Date: February 15, 2021