Please check your avalanche transceiver / beacon and verify that the device switches from SEND to SEARCH mode properly.

All customers who are in possession of the devices below are therefore asked to check it using the following instructions or to contact our customer service department for support.

• BLACK DIAMOND RECON BT
• BLACK DIAMOND GUIDE BT

The following instructions will help you to carry out this check independently.

Black Diamond Guide BT & Black Diamond Recon BT

1. Move the slider lock to the left and the mode slider upwards in the position SEARCH. 
2. Make sure the SEARCH symbol (- -) appears on the display 
3. Move the slider downwards, until it locks in position SEND 
4. Make sure the SEND symbol (X) appears on the display 
5. Move the slider lock to the left and the mode slider downwards in the position OFF. 
6. Make sure that beacon is turned off. 
7. If switching between the modes is not possible, please enter your details below and we will contact you. 

Additionally, you can perform a device check via the PIEPS App:

If it turns out that a mode is not working properly, the affected devices should no longer be used and must be returned immediately to PIEPS / BLACK DIAMOND for service free of charge.

Please follow this link for further information.

If you have any questions, please do not hesitate to contact our customer service department.

Thank you for responding to our safety call!

We apologize for the inconvenience.