Black Diamond Europe Warranty Policy
We trust what we make because we use what we make. Black Diamond will cover all material or manufacturer defects for the time periods outlined below. This does not include normal wear and tear, user modifications, misuse, or accidental damage.
|Products/Category||Warranty Period (from date of purchase)|
|Lighting Products||3 Years|
|Apparel/Soft Goods (Packs and Gloves)||Practical Product Lifetime|
|Jetforce Packs (2019* Models and on)||3 years for the pack, 1 year for li-Ion Battery|
|All other Products||1 Year|
*Jetforce Pro and Pieps Jetforce BT
Click the link below to submit a warranty request through our warranty application. If you live in, or are passing through Salt Lake, you're welcome to bring warranty/repair items to the Salt Lake retail location for drop-off. Please submit a claim through the warranty application, and bring the claim number with your product when you drop it off. Should you want to check on your claim you can reach our customer service team at: (800) 775-5552.
Due to high seasonal volumes, please expect jetforce repairs to take between three and four weeks. We apologize for this delay.
For the time period specified above following purchase, unless otherwise indicated by law, we will warrant to the original retail buyer only that our products are free from defects in material and workmanship as originally sold. If you receive a defective product, return it to us and we will replace it subject to the following conditions: We do not warrant products which show normal wear and tear or that have been used or maintained improperly, modified or altered, or damaged in any manner. Any products or categories not listed are subject to a 1-year limited warranty.
If you have an item that requires warranty, a claim can be submitted by clicking the button below. In some cases, we require that the defective product be returned to us as part of the warranty process. Black Diamond reserves the right to determine the cause of damage, and the resolution of each warranty claim, as well as to request proof of purchase for any claim.