Black Diamond Return Policy
Within 30 days of delivery you can return items to us for a full refund less a return fee.
We only accept items in brand new, unused condition, with all hang tags and packaging. Original order shipping charges, if applicable, are not refundable.
This procedure exists additionally to to your right to withdraw from your order.
How to return items:
- Log into our Consumer Portal. Enter your order number (which can be found in the confirmation email for your order) and your postal code
- Follow the process, by selecting the item(s) you wish to return, choosing the return reason and selecting your preferred carrier
- Print out the return label
- Pack the items in the original packaging. Be sure to securely attach the return label to the outside of your package.
- Head to the nearest drop off location of the chosen carrier to return your parcel, within 30 days. Please be sure to retain your shipping receipt as proof of you return.
- Refunds are typically processed within 4-6 business days of receipt of your return. Processing times can vary seasonally, your patience is appreciated!
If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. We process refunds promptly upon receipt of your return and placing a new order now ensures that you'll get your new item quickly, and that it won't go out of stock.
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