Black Diamond Europe Warranty Policy

We trust what we make because we use what we make. Black Diamond will cover all material or manufacturer defects for the time periods outlined below. This does not include normal wear and tear, user modifications, misuse, or accidental damage.

Products/Category Warranty Period (from date of purchase)
Lighting Products 3 Years
Apparel/Soft Goods (Packs and Gloves) Practical Product Lifetime
Footwear 2 Years
Jetforce Packs 3 years for the pack, 2 years for li-Ion Battery
Trekking and Ski Poles 2 Years
Helio Bindings 2 Years
Beacons 2 Years*
All other Products 2 Years

*Warranty Extension to 5 Years with product registration on Pieps App

Submit A Claim

For the time period specified above following purchase, unless otherwise indicated by law, we will warrant to the original retail buyer only that our products are free from defects in material and workmanship as originally sold. If you receive a defective product, return it to us and we will replace it subject to the following conditions: We do not warrant products which show normal wear and tear or that have been used or maintained improperly, modified or altered, or damaged in any manner. Any products or categories not listed are subject to a 2-years limited warranty.

If you have an item that requires warranty, a claim can be submitted by clicking the button below. In some cases, we require that the defective product be returned to us as part of the warranty process. Black Diamond reserves the right to determine the cause of damage, and the resolution of each warranty claim, as well as to request proof of purchase for any claim.

Warranty Service FAQ