SHIPPING DETAILS
SHIPPING DETAILS FOR THE UNITED STATES AND CANADA
Your order is important to us! We make every effort to deliver your order in a timely manner. Before you place your order, please read through the various delivery options and pick the method that best suits your needs. Questions? Send us a quick email to orders@bdel.com and we'll get you an answer promptly. Due to inventory issues, if a disruption in shipping causes an order to be returned to sender, this may result in a refund rather than an exact replacement.
Due to high shipping volumes, it may not be possible to adjust your order once your order has been received and confirmed by Black Diamond.
Orders received on Fridays, after 11 a.m. Mountain, or over the weekend, will process and ship on the following Monday or business day.
We make every effort to ship FedEx 2-Day Air and FedEx Overnight requested orders the same business day we receive them. Orders should be received at Black Diamond by 12 p.m. Mountain to ensure this service. Please note that Saturday delivery is not available for FedEx 2-Day or Overnight shipments.
Free Shipping Exclusions.
Crash Pads and Portaledges are not eligible for Free Shipping.
Pro customer accounts are not eligible for Free Shipping.
Backorders/Stock-outs
Our goal is to ship all orders complete and on time. Occasionally we'll have an unplanned backorder or stock-out situation. In this situation we'll contact you with a notification or offer of a comparable substitute product.
Please note that shipping and delivery times stated are business days and do not include weekends or holidays.
United States Ship Methods
Economy: UPS or FedEx Home Delivery / 3-10 business day delivery
USPS: 3–7 business day delivery — orders must be received by 12pm Mountain for same-day shipping. This is the primary shipping method for PO Box, APO/FPO and general delivery.
FedEx Next Day Air/UPS Next Day Air: Delivers next business day — orders must be received by 12pm Mountain for same-day shipping - Not available for PO Box and APO/FPO addresses
FedEx 2nd Day Air/UPS 2nd Day: Delivers 2nd business day — orders must be received by 12pm Mountain for same-day shipping - Not available for PO Box and APO/FPO addresses
FedEx Home Delivery-Ground: 2-6 business day delivery (contiguous 48 States only) — orders must be received by 12pm Mountain for same-day shipping - Not available for PO Box and APO/FPO addresses
FedEx Express Saver/UPS 3 Day Select: Delivers 3rd business day after shipping — orders must be received by 12pm Mountain for same-day shipping - Not available for PO Box and APO/FPO addresses
United States: Contiguous 48 states.
Our shipping charges are real-time-rates based on ship-to location, weight, dimension and applicable surcharges for oversized items (see below). Free economy shipping is offered on orders over $50.00 for the Contiguous 48 states.
Oversize ship charges apply and are added to the shipping charges for the following products and above shipping methods:
Product |
Economy |
USPS |
FedEx
|
FedEx
|
| Skis (per pair) | - | +$50.00 | +$20.00 | +$20.00 |
| Mondo Bouldering Pad | +$40.00 | Not Available | Not Available | Not Available |
| Drop Zone Bouldering Pad | $70.00 | Not Available | Not Available | Not Available |
| Impact | $40.00 | Not Available | Not Available | Not Available |
| Portaledges | - | +$50.00 | +$50.00 | - |
| Crash Pad Couch Kit | +$70.00 | - | - | - |
Alaska, Hawaii and Puerto Rico
Orders to Alaska, Hawaii and Puerto Rico are shipped via FedEx Next day air rates (delivery in 2-3 business days), FedEx 2-day air rates (delivery may take 3 business days) and USPS (Delivery may take up to 10 days). Our shipping charges are real-time-rates based on ship-to location, weight, dimension and applicable surcharges for oversized items (see below)
Oversize ship charges apply and added to the ship charges above for the following products and shipping methods going to Alaska, Hawaii and Puerto Rico:
Product |
USPS |
FedEx 2-Day Air |
FedEx International Economy |
FedEx International Priority |
| Skis (per pair) | +$50.00 | +$20 | +$20 | +$20 |
| Mondo Bouldering Pad | Not Available | Not Available | Not Available | Not Available |
| Drop Zone Bouldering Pad | Not Available | Not Available | Not Available | Not Available |
| Impact/Circuit Bouldering Pads | Not Available | Not Available | Not Available | Not Available |
| Portaledges | +$50.00 | +$75.00 | +$50.00 | Not Available |
| Crash Pad Couch | Not Available | Not Available | Not Available | Not Available |
CANADIAN SHIPPING
FedEx—4-7 business day delivery
Orders are accepted in US Dollars only. To avoid delay please include a street or physical shipping address for delivery (no PO Box delivery). Canada GST is collected on all orders, but all duties/brokerage fees are paid by Black Diamond. We are not able to guarantee specific delivery times but most orders typically deliver within 4-7 business days depending on location. We are not able to offer air or expedited delivery service so please allow plenty of time for ordering and delivery. Tracking numbers will not activate until your shipment crosses the border, so please allow a few days after your order ships to get tracking information from FedEx.
Order Total |
FedEx |
| $0.01-$99.95 | $15.00 |
| $99.95+ | Free |
OVERSEAS MILITARY (APO/FPO)
We do accept orders for shipment to overseas military (APO/FPO) via USPS. Please understand that we are unable to guarantee delivery times for overseas military, so plan accordingly and allow plenty of time. We are not able to offer free shipping for this service currently.
NORTH AMERICA WEBSITE ORDERS OUTSIDE OF THE UNITED STATES AND CANADA
Orders being placed for foreign export, such as the use of a freight forwarding service, are not allowed and will be canceled after being submitted and charged for the order. Your funds will be returned in 24-72 hours (not including weekends).
If you have any questions about our shipping rates or shipping policies please contact us at orders@bdel.com.