Products/Category Warranty Period (from date of purchase)
Lighting Products 3 Years
Apparel/Soft Goods (Packs and Gloves) Practical Product Lifetime
Footwear 1 Year
Jetforce Packs (2019* Models and on) 3 years for the pack, 1 year for li-Ion Battery
Pieps and Fritschi Products Subject to respective policies:  Pieps Here Fritschi Here
All other Products 1 Year

*Jetforce Pro and Pieps Jetforce BT

Click the link below to submit a warranty request through our warranty application. If you live in, or are passing through Salt Lake, you're welcome to bring warranty/repair items to the Salt Lake retail location for drop-off. Please submit a claim through the warranty application, and bring the claim number with your product when you drop it off. Should you want to check on your claim you can reach our customer service team at: (800) 775-5552.

Due to high seasonal volumes, please expect jetforce repairs to take between three and four weeks. We apologize for this delay.

Submit A Claim

Warranty Service FAQ