Black Diamond Return Policy
Within 60 days of purchase: Full refund less shipping charges (if applicable)
Please return items in brand new, unused condition, with all hang tags and packaging. Original order shipping charges, if applicable, are not refundable on correctly shipped orders.
Please note that Black Diamond does not provide return shipping labels for returns or exchanges, and Black Diamond cannot reimburse you for return shipping.
If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience.
How to Make a Return
Fill out the form on the right side of this page for a Return Authorization (RA) Number. We usually respond within 2 business days (excluding weekends and holidays) with your RA Number and shipping instructions. An RA Number is required for all returns.
Package your gear for return and write your RA number on the outside of the package you are returning. Then send your return back to us.
Use a return ship method best suited to you. Hold onto the tracking number assigned to your return package; it is helpful if your shipment or refund is delayed. We cannot be responsible for your refund until your package has been received at our distribution center.
Once we receive your package, your return will be processed in 7-10 business days (excludes weekends and holidays).