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Shipping Information
SHIPPING DETAILS
Shipping Details for the United States and Canada
For Canadian shipping policies, click here.
Your order is important to us! We make every effort to deliver your order in a timely manner. Before you place your order, please read through the various delivery options and pick the method that best suits your needs. Questions? Send us a quick email to orders@bdel.com and we'll get you an answer promptly.
Most orders are shipped the next business day after we receive your order.
Orders received on Fridays, after 12 p.m. Mountain, or over the weekend, will process and ship on the following Monday or business day.
We make every effort to ship FedEx 2-Day Air and FedEx Overnight requested orders the same business day we receive them. Orders should be received at Black Diamond by 12 p.m. Mountain to ensure this service. Please note that Saturday delivery is not available for FedEx 2-Day or Overnight shipments.
Backorders/Stock-outs
Our goal is to ship all orders complete and on time. Occasionally we'll have an unplanned backorder or stock-out situation. In this situation we'll contact you with a notification or offer of a comparable substitute product.
Please note that shipping and delivery times stated are business days and do not include weekends or holidays.
United States Ship Methods
Economy: FedEx Home Delivery or USPS First Class Mail / 3-10 business day delivery
FedEx 2nd Day Air: Delivers 3rd business day—orders must be received by 12pm Mountain for same day shipping
FedEx Next Day Air: Delivers next business day—orders must be received by 12pm Mountain for same day shipping
Priority Mail: US Postal Service / 3–4 business day delivery
United States (Contiguous 48 states only, including APO/FPO)
Order Total |
Economy |
USPS
|
FedEx
|
FedEx
|
| $0.01-$99.98 | $6.95 | $8.95 | $19.95 | $39.95 |
| $99.99-$299.98 | Free | $19.95 | $39.95 | $59.95 |
| $299.99-$499.98 | Free | $39.95 | $59.95 | $79.95 |
| $499.99+ | Free | $69.95 | $89.95 | $129.95 |
Order Total |
Economy |
| $0.01-$99.98 | $5.95 |
| $99.99-$299.98 | Free |
| $299.99-$499.98 | Free |
| $499.99+ | Free |
Order Total |
Ground |
| $0.01-$99.98 | $8.95 |
| $99.99-$299.98 | $10.95 |
| $299.99-$499.98 | $15.95 |
| $499.99+ | $19.95 |
Order Total |
USPS Priority Mail |
| $0.01-$99.98 | $6.95 |
| $99.99-$299.98 | $19.95 |
| $299.99-$499.98 | $39.95 |
| $499.99+ | $69.95 |
Order Total |
FEDEX 2-Day Air |
| $0.01-$99.98 | $19.95 |
| $99.99-$299.98 | $39.95 |
| $299.99-$499.98 | $59.95 |
| $499.99+ | $89.95 |
Order Total |
FEDEX Next Day |
| $0.01-$99.98 | $39.95 |
| $99.99-$299.98 | $59.95 |
| $299.99-$499.98 | $79.95 |
| $499.99+ | $129.95 |
Oversize ship charges apply and added to the ship charges above for the following products and ship methods:
Product |
Economy |
USPS
|
FedEx
|
FedEx
|
| Skis (per pair) | - | +$50.00 | +$75.00 | +$150.00 |
| Mondo Bouldering Pad | +$70.00 | Not Available | Not Available | Not Available |
| Drop Zone Bouldering Pad | - | Not Available | Not Available | Not Available |
| Impact/Satellite | - | Not Available | Not Available | Not Available |
| Portaledges | - | +$50.00 | +$50.00 | - |
Product |
Economy |
| Skis (per pair) | - |
| Mondo Bouldering Pad | +$70.00 |
| Drop Zone Bouldering Pad | - |
| Impact/Satellite | - |
| Portaledges | - |
Product |
Ground |
| Skis (per pair) | - |
| Mondo Bouldering Pad | +$70.00 |
| Drop Zone Bouldering Pad | - |
| Impact/Satellite | - |
| Portaledges | - |
Product |
USPS Priority Mail |
| Skis (per pair) | +$50.00 |
| Mondo Bouldering Pad | Not Available |
| Drop Zone Bouldering Pad | +$50.00 |
| Impact/Satellite | +$25.00 |
| Portaledges | +$50.00 |
Product |
FEDEX 2-Day Air |
| Skis (per pair) | +$75.00 |
| Mondo Bouldering Pad | Not Available |
| Drop Zone Bouldering Pad | +$50.00 |
| Impact/Satellite | +$25.00 |
| Portaledges | +$50.00 |
Product |
FEDEX Next Day |
| Skis (per pair) | +$150.00 |
| Mondo Bouldering Pad | Not Available |
| Drop Zone Bouldering Pad | - |
| Impact | - |
| Portaledges | - |
United States (Alaska/Hawaii)
Orders to Alaska or Hawaii are shipped via USPS Priority Mail or FedEx 2-day air rates.
Order Total |
USPS/Priority Mail |
FedEx 2-Day Air |
| $0.01-$49.98 | $8.95 | $24.95 |
| $49.99-$99.98 | $18.95 | $24.95 |
| $99.99-$299.98 | $29.95 | $39.95 |
| $299.99-$499.98 | $42.95 | $64.95 |
| $499.99+ | $64.95 | $99.95 |
Order Total |
USPS/Priority Mail |
| $0.01-$99.98 | $14.95 |
| $99.99-$299.98 | $29.95 |
| $299.99-$499.98 | $42.95 |
| $499.99+ | $64.95 |
Order Total |
FedEx 2-Day Air |
| $0.01-$99.98 | $24.95 |
| $99.99-$299.98 | $39.95 |
| $299.99-$499.98 | $64.95 |
| $499.99+ | $99.95 |
Oversize ship charges apply and added to the ship charges above for the following products and ship methods:
Product |
USPS/Priority Mail |
FedEx 2-Day Air |
| Skis (per pair) | +$50.00 | +$75.00 |
| Mondo Bouldering Pad | Not Available | Not Available |
| Drop Zone Bouldering Pad | Not Available | Not Available |
| Impact | Not Available | Not Available |
| Portaledges | +$50.00 | +$75.00 |
Product |
USPS/Priority Mail |
| Skis (per pair) | +$30.00 |
| Mondo Bouldering Pad | Not Available |
| Drop Zone Bouldering Pad | +$50.00 |
| Impact/Satellite | +$25.00 |
| Portaledges | +$50.00 |
Product |
FedEx 2-Day Air |
| Skis (per pair) | +$75.00 |
| Mondo Bouldering Pad | Not Available |
| Drop Zone Bouldering Pad | +$50.00 |
| Impact/Satellite | +$25.00 |
| Portaledges | +$50.00 |
Canadian Shipping
FedEx—4-7 business day delivery
Orders are accepted in US Dollars only. To avoid delay please include a street or physical shipping address for delivery (no PO Box delivery). Canada GST is collected on all orders, but all duties/brokerage fees are paid by Black Diamond. We are not able to guarantee specific delivery times but most orders typically deliver within 4-7 business days depending on location. We are not able to offer air or expedited delivery service so please allow plenty of time for ordering and delivery. Tracking numbers will not activate until your shipment crosses the border, so please allow a few days after your order ships to get tracking information from FedEx.
Order Total |
FedEx |
| $0.01-$99.95 | $6.95 |
| $99.95+ | Free |
Retail Store Pick-up
We offer pick-up of your website-placed order direct from our Retail Store. Please allow 1-3 days for delivery. We will notify you via email when your order is ready to pick-up..
Overseas Military (APO/FPO)
We do accept orders for shipment to overseas military (APO/FPO) via the US Postal Service (USPS). Please understand that we are unable to guarantee delivery times for overseas military, so plan accordingly and allow plenty of time. We are not able to offer free shipping for this service currently.
If you have any questions about our shipping rates or shipping policies please contact us at orders@bdel.com.